Medical Records

Contact information

For a copy of your hospital medical record, please contact the Medical Director or complete a request form. Representatives are available Monday through Fridays from 8 a.m. to 4 p.m. at the phone number +233 0302953090 / 0302953091.

Fees and delivery expectations

Patients should allow 10 business days to process the request. Medical records stored off-site are to be released within 14-21 days after receipt of the request. All records are preferably handed over in person to patient. There is no fee if the record is being released to a doctor or healthcare provider for continuity of care.

Policies & procedures

The confidentiality of the patient’s medical record is Bethel Hospital’s responsibility. Any and every information in the medical record is kept private and secure. As a result, patient information can only be provided with proper patient consent, a legitimate subpoena, or a court order.

Parents or legally appointed guardian, may obtain a copy of a minor’s record upon receipt of a written request. When a minor was treated for sexually transmitted disease, birth control treatment, drug/alcohol abuse treatment, HIV or mental illness, the records can only be released with the minor’s consent.

Upon receipt of a written request, a personal representative may receive the records of a dead patient.